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Meet Our Team

HawkSoft users that represent you and HUG Staff

Meet Our Team

Home » Meet Our Team

Meet our board of directors and HUG staff.

Board of Directors

HUG board members are users just like you who are interested in helping the HawkSoft CMS platform grow to be a product that works the way independent insurance agents need at an affordable cost. They also want to promote users-helping-users through the exchange of ideas, knowledge, and education.

We proudly recognize all board members—past and present—for their contributions to HUG’s success. View our Board History.

Malena Farrell

Malena Farrell
President

Cedar Risk Management, Flemington, NJ
George Patterson

George Patterson
Vice President

Williamson Insurance Service
Kelly Endicott

Kelly Endicott
Treasurer, Immediate Past President

John Dawson Associates, Columbus, OH
Bogus Handzel

Bogus Handzel
Secretary

Handzel & Associates, Chicago, IL
Rob Bowen

Rob Bowen
Board Member

Patriotic Insurance Group, Chester, NY
Brent Thurman

Brent Thurman
Board Member

Keystone Insurance, Provo, UT
Brooke Meyer

Brooke Meyer
Board Member

Leland Smith Insurance, Van Wert, OH
Christopher Keats

Christopher Keats
Board Member

The Keats Agency, Floral Park, NY
Greg Kramer

Greg Kramer
Board Member

Advantage Auto Tags and Insurance, Langhorne, PA
Paul Hawkins

Paul Hawkins
Strategic Partner Board Member

HawkSoft
Rushang Shah

Rushang Shah
Strategic Partner Board Member

HawkSoft
HUG Team
Suzanne Low, CMP

Suzanne Low, CMP
Executive Director

Jennifer Thompson

Jennifer Thompson
Project Manager

Summer Rand

Summer Rand
Marketing/Event Coordinator

2026 Board Group Photo

2026 HUG Board

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