Embracing technology together.
Purpose of a mentor program.
Taking on a new system, learning a new job, or making changes to your agency procedures can be a challenge. Mentors can contribute to the success of colleagues in implementing the HawkSoft CMS system by sharing their expertise and experience. It is a reciprocal relationship, and we expect the mentor to gain insight into their own processes as they evaluate and explain them to another.
An experienced and trusted advisor who is willing to share their time and knowledge of HawkSoft with a fellow agent asking for help.
An agency or an individual who is advised, trained, or coached by a mentor.
We will do our best to match a mentor with a mentee taking into consideration the size of the agency, type of network, and agency profile completed by both parties. We ask that you both complete an agency profile questionnaire. All information provided on the profile questionnaire will only be shared with the mentor/mentee. With both parties agreeing, we will post testimonials on the HUG website.
As a mentee please respect your mentor’s time. If you have questions that can be answered by HawkSoft Support, contact them as your first line of inquiry. If you are a new agency, it is normal to call support on a daily basis sometimes even multiple times a day initially. Your mentor will be able to help with procedural and “why do you do it that way” kinds of questions. As a mentor, we ask that you set aside a little time each week to address your mentee’s questions. We do not expect you to be an expert in every single area but to help guide your mentee to the best resource for their answers.
HUG will ask the mentee to have one representative from their agency work with the mentor one-on-one. The mentor and mentee can decide how often they would like to talk. It is recommended that they talk once a week for four to twelve weeks.
When the mentor and mentee decide the mission has been accomplished, HUG asks to be notified, so we are able to keep our mentoring schedule up-to-date and gauge its success. We value your opinion, so please share your experience and any recommendation that could improve the process.
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