Celia Cross

Board Member

Meet Celia Cross

Cross Insurance Agency, Olympia, WA

If Celia were to describe herself in three aspects, it would be that she is passionate, an out-of-the-box thinker, and resourceful. Personally, she loves the sun and making people smile. Traveling is an adventure for her and a priority. She is always on the hunt for great local restaurants, reading whatever piques her interest, and continually learning something new. Ultimately, she can do a million things in my life, but the most important to her is living and doing things that bring joy to her family and to others. So, watch out world!

Celia fell into insurance in 2002 after graduating from college with a Bachelor of Education, with an emphasis in Spanish bilingual education. Her insurance career has taken her on a road of adventures from starting at the bottom with Cross Insurance Agency cleaning toilets in 2002, to now co-owner with her amazing husband, Andrew Cross, who started Cross Insurance Agency in 1998.

She has always had a fascination with technology and software and how she can integrate it effectively into their daily lives, including insurance. Their agency is consistently pushing the envelope of how they can better evolve, to stay relevant in the insurance industry. They have grown through ten acquisitions and hold to a moral and ethical code in their dealing of acquiring. Her involvement in insurance these last 18 years has taken Celia from learning insurance to being an active CSR/account manager in personal and commercial lines, leading eight of the ten acquisitions, IT tech, trainer, and project manager.

Andrew Cross, the founder of Cross Insurance Agency, has always looked forward and has the belief of continuing to invest in your business. He understood the importance of having a CMS program and signed on with HawkSoft back in 2000. They have never looked back. Their experience with HawkSoft and the changes have been remarkable, not without challenges, but with aspirations of improvements. Their history of acquisitions and multiple locations has allowed them to learn HawkSoft and hope to show others a path to help better improve their agency.

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